Support Request | Vibe Tribe Interactive

Request Support

Need help with something? You're in the right place! Please fill out the form below so we can route your request quickly and accurately. Fields marked with * are required.

⚡️ If you are on an active Tech Support or Marketing Retainer, support hours will be applied accordingly.

⚡️ If you are not on a current retainer, work will be billed hourly at our standard service rates.

Our standard response time for support tickets is 1-2 business days for urgent requests and 2–3 business days for standard requests.

First Name *

Last Name *

Email *

Phone *

Organization *

Website *

What type of support are you requesting? *

Technical Support (Platform/Software/Website)

Marketing Support (Content, Campaigns, Strategy)

Billing or Account Question

Other (please specify below)

Please describe the request in detail: *

Is this request time-sensitive? *

Yes, urgent (rush fee applies)

No, standard request (normal response time is fine)

Are you currently on an active Vibe Tribe Interactive retainer? *

I’m on an active monthly retainer (Tech Support or Marketing).

I’m in an active project that is underway but not yet completed

I have an unused project credit that needs to be scoped and scheduled.

No, I am not currently on a retainer or active project (hourly billing applies).

Not sure (please clarify in notes below).

Is this request related to your current active project or retainer scope? *

Yes, it’s within scope.

No, it’s a new/unrelated request.

Not sure (please clarify).

Anything else we should know to help us prioritize this request? *

Any files to upload?

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